Privacy Policy

1. Information We Collect

We collect information you provide directly to us through our Free Analysis form, including:

• Business Information: Business name, business type, industry, and business subtype
• Contact Information: Contact name, email address, and phone number
• Processing Data: Monthly credit card volume, transaction count, current fees, and high ticket amounts
• Geographic Data: Country and timezone information
• Optional Data: Additional notes or comments you choose to provide

2. How We Use Your Information

We use the information we collect to:

• Provide Rate Analysis: Analyze your current processing rates and identify potential savings
• Communicate With You: Follow up on your inquiry, provide quotes, and respond to questions
• Improve Our Services: Understand business needs and improve our offerings
• Compliance: Meet legal and regulatory requirements

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in these circumstances:

• Service Providers: With trusted partners who assist us in providing our services (e.g., payment processors,POS providers) — only as needed to fulfill your requests
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, sale, or transfer of company assets — with appropriate confidentiality protections

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted transmission of data (SSL/TLS)
• Secure storage with access controls
• Regular security assessments
• Employee confidentiality obligations

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to:

• Provide the services you requested
• Comply with legal obligations
• Resolve disputes and enforce agreements

Business analysis data that cannot identify individual merchants may be retained indefinitely for market research purposes.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Request that we stop using your information for marketing purposes

To exercise these rights, contact us at razorpayos@polsia.app

7. Cookies & Tracking

We use essential cookies to:

• Maintain session state and improve site functionality
• Understand site traffic patterns and usage
• Combat fraud and ensure security

We do not use advertising cookies or third-party tracking for marketing purposes.

8. CCPA Compliance (California Residents)

For California residents, we comply with the California Consumer Privacy Act (CCPA):

• We disclose the categories of personal information collected
• We do not sell personal information (including from minors under 16)
• California residents have the right to know, delete, and opt-out of sale
• We will not discriminate against users exercising CCPA rights

9. Children's Privacy

Our services are designed for business use, not for children under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date. If we make material changes, we will provide notice through our website or direct communication.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: razorpayos@polsia.app
• Website: razorbackpay.com